COMMITMENT 1 : To provide our customers with complete transparency in our services.
Tradesmen Point offers to its customer’s transparency and availability through :
1. A helpful website that outlines the many areas in which we provide a first class service.
2. Dedicated advisors who are always available 5 days a week from 09:00 am to 06: 00 pm.
COMMITMENT 2 : A Selective Membership.
We require all of our tradesmen to :
1.
Enter into a contract with us that outlines our best practice requirements.
2. Each tradesman must have public liability insurance.
3. All tradesmen must also have employer liability insurance where applicable.
The above insures that the tradesmen that arrive at your home are both safe and professional and their work is carried out to the highest standards.
COMMITMENT 3 : Excellent Customer Satisfaction
When one of our tradesmen completes a job we follow up with a customer satisfaction survey. This is in order to insure that our customer is happy with the service they received.
The above commitments makes choosing Tradesmen Point the only decision when choosing a tradesman
T POINT customer commitments
COMMITMENT 4 : Monitoring our members to ensure quality work
Tradesmen Point assesses constantly their members through the feedback of its customer satisfaction survey in order to provide a first class service to its customers.
Our Tradesmen also commit to deliver a service to the highest standard as clearly established in our signed contract
COMMITMENT 5 : Site visit by our home improvement broker
Our Home Improvement Broker will always call to your house for your renovation / extension project as a first visit in order to determine your needs and your requirements. This first visit will also help us to identify the right tradesmen with the right skills for your project requirement.
COMMITMENT 6 : Keep your informed
We allocate a dedicated advisor to our customers in order to keep them informed of the progress of the renovation.
